Privacy Policy

1. Introduction

This Privacy Policy describes how Mockwell ("we", "us", or "our") collects, uses, and shares information about you when you use our website and services. We are committed to protecting your privacy and handling your data transparently.

2. Information We Collect

We collect information in the following ways:

Information you provide

• Account information (email address, name)
• Payment information (processed securely by Stripe)
• Content you create (designs, prompts, canvases)
• Communications with us (support requests, feedback)

Information collected automatically

• Usage data (features used, session duration)
• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity

4. AI and Your Content

When you use our AI features, your prompts and design content are sent to third-party AI providers (such as OpenAI or Anthropic) to generate responses. We do not use your content to train AI models. Your designs and prompts are processed solely to provide the Service to you.

5. Information Sharing

We may share your information with:

• Service providers who assist in operating our Service (hosting, payment processing, analytics)
• AI providers to process your requests (subject to their privacy policies)
• Law enforcement or other parties when required by law
• Other parties in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law or for legitimate business purposes. You can request deletion of your data by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict certain processing
• Data portability (receive your data in a portable format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at the email below.

9. Cookies

We use cookies and similar technologies to operate the Service, remember your preferences, and analyze usage. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].